Education Planner (Tư Vấn Định Hướng Giáo Dục)

• Maintaining positive & sustainable relationships with current ila customers (parents & students) for re-enrolments.
• Generating new relationships with potential customers (new enrolment)
• Identifying opportunities for greater profits from current customers.
• Being the all-in-one contact point for customers to contact as well as handling all queries/problems/issues to increase customers’ satisfaction.
• Being in charge of all activities related to their customers in ILA to ensure that they receive high quality services and values from ILA
• Other tasks related to their sales & care activities in their centres assigned by RM/RS.
• Consult new/current customers of long life education plan

-Understand customers’ needs and financial capabilities.

-Design & consult a personalized education plan match with each customer’s needs & financial capabilities.

-Follow up & support to ensure our commitment

• Arrange new students into new classes/current classes

-Find the most suitable classes that match with students’ requirements.

-Convince students to put them into those suitable classes.

-Follow up with Academic team to ensure full support for customers.

• Maintain the high quality customer sales & care service

-Work closely with RM/SM/AM to ensure customers’ satisfaction during the time they are with ILA

-Handle customers’ queries/problems/issues promptly and effectively.

-Follow up to ensure the personalized education plan to be implemented properly from both ila and customers.

-Receive the CSS to follow up & take care their own accounts better

• Proven experience/knowledge and high interest as a Client Relationship oriented person.
• Sales experience/sales-driven, customer experience/customer service-oriented and proactively sales result-oriented mindsets are required.
• Problem-solving skills & attitude.
• Excellent communication skills.
• Attitude for fostering positive relationships with current customers and new customers.
• Teamwork and collaboration oriented.
• Fluently in English.
• BA or equivalent degree.