Educational Counsellor (Nhân Viên Tư Vấn Du Học) - Welcome Fresh Graduate

•Follow up leads to maximize the number of converted visitors/sales
•Attend to student face-to-face, phone and email enquiries in a timely and professional manner
•Provide information and advice to prospective students in Vietnam and their families regarding study opportunities in overseas
•Provide information and advice to prospective students in term of market and visa regulations
•Update the details of students on data system
•Follow through on student enquiries, requests or complaints and provide information as well as assistance as required
•Work with Customer Care Officer (CCO) in gathering required both academic and financial documents
•Continually enhance product knowledge base through client trainings, workshops, briefing sessions, visits and peer discussion
•Keep informed of market and migration regulations changes that may have an impact on the business
•Assist the promotion and student bookings of excursions and cultural events
•Work with and support Marketing team in organizing student excursions and cultural events
•Manage in-house interview sessions where students and their parents can meet institutions
•Participate and support the events/activities
•Display consistent high level of professionalism at work
•Share knowledge and market information with team members who may find it useful.
•Other tasks will be assigned by line manager

•Welcome Fresh Graduate From Oversea
•Completed Bachelor Degree or an equivalent amount of experience/education
•
Experience in Overseas Study area and Administration is an advantage
•Fluent in English
•Achievement orientated
•Demonstrated customer service orientation
•Demonstrated ability to communicate effectively and work under pressure
•Work effectively in individual and a team
•High level of problem solving and negotiation skills