Educational Counsellor Supervisor (Giám Sát Tư Vấn Du Học)

Job Purpose:
- Monitor staff to make sure their performance is accurate, effective and professional.
- Provide information and advice for students seeking placement in international education providers overseas.
- ECS is also responsible for directly promoting ILA OSC products, services and events to students.
Key Responisbilities:
STUDENT RECRUITMENT (SALES & DEPARTED) PLANNING & EXECUTION
- Working with CM to create sales plan for team members
- Monitor team members for daily sales performance
- Motivate and Monitor convert rate
- Follow up team members leads daily
- Review sales performance daily and set plan for upcoming week
- Monitor telesales activities
SCHOOL OFFER
- Assure applications must be submitted and been through proper process by their individuals and all team members
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Working closely with AO team to guarantee offer achievement for every team member
VISA RATE CONTROL
- Support CM to assure visa application timeline to avoid customers complaints
- Monitor handover procedure from EC to CCO
- Check and approve for student visa application before sending to the consulate generals
- Assess student for visa interview
- Update and train for team members
PRE- DEPARTURE ORIENTATION
- Working closely with team member for Pre-departure information updates.
- Tasks delegation to team members for smooth operation during pre-departure session
ON-GOING SUPPORT & ALUMNI ENGAGEMENTS
- Monitor EC in their customer care tasks to make sure the services are professional
- Handle and follow up with EC for every single customer complaint
- Verify customer request from Transfer/ Cancel/ Refund
- Verify special offers/ discounts on ERP and contract
- Verify student profile
TEAM MANGEMENT
RECRUITMENT
- Support CM to find qualified candidate to replace if needed
Training and assessment
- Support CM to closely observe and assess staff and provide suitable training/ coaching to improve their work tasks
Working Schedule
- Independently arrange workforce to meet daily business needs
Team performance
- Be responsible for team performance from sales, revenue, cancel ratio and trainings
Contract
- Support team to understand/ provide correct pathway to customers and verify promotion before sending for approval
Workshops/ Seminars
- Delegate and propose staff arrangement for seminars/workshops
Customer services & Re enrollment ratio
- Providing the best service to current customers to enhance the re-enrolment ratio

- Bachelor Degree
- Fluent in English
- 4 year Working experience in Education Industry
- 3 year Working experience in Supervisor position (senior supervisor position)
- Strong Microsoft Office skills
- Good leadership and management skills
- Good ownership
- Teamwork
- Communication
- Creativity
- Cooperation
- Good analysis and problem solving skills