[Elite Fitness] - Chief Customer Service - Da Nang Branch

Supervising Front Desk Operations
Supervise front desk operations during assigned shift including: Maintenance of guest information; Maintenance of information about local events; Tracking on daily report; Assisting with serious complaints
Control to ensure opening/closing of facilities is in according to Company Policies.
Manage front desk staff and ensure the best service is given to the Members
Conducts shift briefings to ensure club activities and operational requirements are known and well prepared.
Be able to arrange schedule and roster for CS team
Training
Support the Club Manager with regards to plan and delivering training to ensure that all staff working in front CS counter area are adequately trained to operate Reception and aware of their individual responsibilities…
Supervise Cashiering Activities
Supervise cashiering activities during shift including: Instructing staff in cash handling and security procedures; Dealing with irregular payments; Instructing staff in credit policies and facilities
Work closely with Club admin to make sure all the revenue is correct
Maintenance Facilities
Control towels and pro-shop, lost & found items
Check and ensure CS Counter must clean and tidy.
Assist to achieve 5 star facility standards though auditing, feedback
Foster team work
Communicate and coordinate with internal departments.
Other duties maybe assigned from time to time by direct CM/AOM
Implementation and enforcement of S.O.Ps and Policies.
Assist to ensure procedures and systems are practiced within the scope/requirement of the Company. Control CS Staffs and Sale are follow our Company’s Terms and Conditions

Knowledge and experience about Customer service
At least 2 years of experience in a similar position, preferably in fitness or hospitality industry
Have problem solving skill
Fairness, Honest, integrity, Good human sense, Well organized
Graduate College or above preferably major in Economics, Hospitality.
Communication skill: English and Vietnamese

Attractive salary and benefits

Health insurance package (24/24), free work out at all Elite Fitness clubs

Annual company trip, 12 annual leave/ year, 1 paid leave day in birth month

Cập nhật gần nhất lúc: 2022-09-06 17:02:04