Employee Relations Management
• Implement and provide guidance to management/staff in their administration and ensures programs and administration are consistent with departmental objectives and attentive to related policies and regulations
• Monitor the effectiveness of existing employee relations practices and procedures to evaluate and/or recommend changes which enhance the effectiveness and efficiency of operations/services
• Establish case management process for ER matters e.g. poor performance, disciplinary action, gross misconduct, summary dismissal, absence without notice, etc.; generate ER reports & analysis that are meaningful for management decisions
• Provide consultation, support and training to all levels of management on employee relations policies, practices, procedures and related decisions. Acts as a resource to ensure fair and consistent interpretation, implementation, communication and administration of related programs, policies and initiatives
• Provide guidance and counsel on performance management issues and disciplinary process
• Develop and document procedures to enhance and streamline processes and ensure compliance with related regulatory requirements and work with HR/Director to educate managers and staff
• Manage all employee relations activities to include, but not limited to, employee/management counseling and coaching, complaint/grievance investigations, unlawful discrimination or harassment charges, reviewing and/or recommending corrective/disciplinary action reduction activity and unemployment hearings
Trade Union Relationship Management
• Lead or / and facilitate all related discussion and negotiations with Trade Union
• Develop strategies on approaching, cooperating with Trade Union to align with business strategy
Employee Engagement Champion
• Take the lead in social, health & welfare committee to organize company’s activities to improve employees’ social & health wellbeing
• Develop & implement the Internal Communication Framework to connect staff with management, ensure cascade of business strategies & plans to concerned employees and cover any potential communication gap
• Diagnose and analyses the feedback from employee engagement survey and other sources to devise initiatives to improve overall engagement score
