End user technology lead (Team Leader)

The Role
This position is accountable for leading the technology team that supports the enterprise technology for end users (staff & students). The scope includes managing end user related technology: education hardware & software, Printing service, end user’s devices management & software package deployment. This role will also be responsible for driving continuous improvement through automation, defining and operating end user technology.
Your Responsibilities

Partner with information security to define and enforce software compliance through tools and process.
Technology lead of the IT Customer Service team for the enterprise software & hardware that serve end users (Papercut, Windows / Apple management & deployment tool (SCCM / intunes), Critrix VDI, Office 365 suite, Adobe suite, etc..).
Lead internal projects related to end user technology.
Own the end user technology & develop necessary documents / knowledge & skill set for the team.
Manage the day-to-day operations of the end user technology team which includes delivering to committed service levels. This will include monitoring workload and reporting on key metrics. Also, will act as technical and process escalation to the team.

Ability to display appropriate behaviours in line with the position and RMIT Values.
Minimum of 2 years of supervisory experience.
Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
Self- Driven and result oriented.
Ability to work with deadlines and complete tasks on-time.
Bachelor’s degree or equivalent experience.
Minimum of 5 years of hands-on technical experience supporting end user’s technology.
Take proactive ownership and works with sense of urgency.
Experience of ticketing tools (ServiceNow).
Hands-on experience with Active Directory, Group policy, Windows 10+, Microsoft Office 365 suite, Azure AD, SCCM packing & deploy, Intune, PowerShell and Apple deployment tool, Papercut.

Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.
Free use of onsite gym
20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and paid sick leave.
Competitive VND salary (plus allowances) depending on proven track record in meeting all the key selection criteria.
Library on campus and online - access to RMIT Australia online library
13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.

Cập nhật gần nhất lúc: 2021-11-01 13:52:03