Executive Housekeeper at Novotel Ha Long Bay

Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
Responsible for the cost effective rostering of all staff in the Housekeeping Department and Public Area cleaning.
To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the hotel.
Identify and develop leadership qualities among subordinates in order to guide them towards the path of Career enrichment with both ACCOR and the Hotel, and additionally provide the Hotel with a source for future management.
Responsible to ensure that all stock/linen levels and usage are effectively and cost efficiently controlled.
Plans and organizes regular Departmental training for all staff, specially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
Prepare the annual capital and operating budgets for the Department in conjunction with the Director of Operations and ensure departmental expenditure is kept within budget by presenting the P & L for the Departmen to the Director of Operations on a monthly basis.

Solid experience in hospitality with minimum of 3 years in a Housekeeping supervisory level
Great personality and positive attitude in addition to the ability to build good working relationships with colleagues at all levels.
Good time management skills
Very good communication and training skills
Excellent command of English communication

Develop your talent through learning programs by Academy Accor.
Opportunity to grow within your property and across the world
Employee benefit card offering discounted rates in Accor Hotels worldwide.
Attractive local package
Joining an experienced team, working in one of Viet Nam&039;s most famous tourist cities
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

Cập nhật gần nhất lúc: 2022-08-31 10:22:04