Mô tả công việc
• Supervises outside contractors to ensure contractual compliance
• Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel
• Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
• Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
• Manages spring cleaning schedules
• Maintains open channels of communication with other department heads and the General Manager or the General Manager’s designate
• Oversees laundry operations
• Ensures departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.
• Works with Human Resources on manpower planning and management needs
• Perform other task assigned based on hotel needs or requirements
• Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service
• Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs
• Makes recommendations to the General Manager or designate regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair
• Works with Director of Finance in the preparation and management of the Department’s budget.
• Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed
• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats
• In conjunction with the Crisis Management Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outage, Bomb Threat, Cyclone Warnings, etc
• Conducts regular department meetings
• Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel
• Fully conversant with all hotel emergency procedures
• Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department.
