2.1 DUTY RESPONSIBILITES
• The prime objective is to achieve the highest possible level of satisfaction amongst guests and consistency, efficiency and politeness amongst the members of staff.
• Careful and selective hiring of new staff members to guarantee a good working environment and high standard of service. • To be cost conscious, without creating discomfort to the guests.
• Housekeeping Manager has to be thoroughly familiar with the Hotel’s Policy and Procedure, “Knowing Your Product” booklet, Fire & Emergency Manual as well as Employee’s Handbook (House Rule).
• To assist in the preparation of the Department Budget.
• To ensure that the department's operational budget is in line and costs are strictly controlled.
• To constantly strive to please all guests that he may come into contact with during his work hours.
• To ensure through effective supervision that all services offered in the Housekeeping Department are available and carried out with the utmost efficiency and courtesy at all times.
• To liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work.
• To liaise with the Front Office on anticipated guest check-ins, check-outs, room assignments and rooming list etc.
• To conduct periodic inspections of all hotel areas to check the cleaning standard.
• To be responsible for the inventory of guest supplies, linen, uniforms, and the ordering and replacement when necessary.
• To be responsible for ordering cleaning supplies and guest supplies, and to check that they are handled, and stored correctly.
• To make recommendation to management for modernization of equipment, cleaning methods and the set-ups of guest supplies.
• To liaise with the hotel's contracted companies for pest control to ensure an effective programmed is constituted and maintained.
• To ensure that all V.I.P.'s, rooms are checked prior to the arrival of the guest for 100% readiness.
• To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.
• To ensure proper arrangement and maintenance of flowers and plants. in the guest rooms and Public Areas.
• To assist in the planning and implementation of the hotel's rehabilitation plans as appropriate.
• To conduct regular Housekeeping meetings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments.
• To assist subordinates during peak periods.
• To keep informed of the housekeeping standards of competitor hotels.
• To assist as necessary in providing uniforms and decorations for special theme parties -and other promotions.
• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.
• To ensure that all employees have a complete understanding of and adhere to the hotel's policies and procedures.
• To conduct training courses for new employees and regular "refresher" courses for newly hired and existing employees.
• To conduct employee evaluations for all Housekeeping employees to review their general performance, discuss existing performance and areas of improvements.
• To interview potential new employees in liaison with the Personnel Department.
• To supervise the department's orientation programmers for new employees to ensure that they understand the policies and procedure of the hotel.
• To ensure that all departmental reports and correspondence are completed punctually and accurately.
• To ensure proper control of master keys of the hotel.
• To ensure the proper handling and control of lost and found.
• To ensure proper requisitioning and controlling of supplies.
• To ensure proper assignments of work to Housekeeping employees.
• To ensure effective control of linen (i.e. receiving, recording, storage, etc.).
• To attend the meeting and briefings laid down by the hotel management.
• To respond to any changes in the Housekeeping function as dictated by the industry, company or hotel.
• If required, to assure the functions and responsibilities of the Manager on Duty in accordance with the hotel's Manager on Duty roster.
• Reinvestigates complaints and takes corrective measures.
• Checking, reporting and ensuring Emergency and safety hazards are removed, handled and reported for remedial action.
• Overseeing all activities under the responsibilities of Housekeeping Department.
• Regularly inspects work to ensure standards and procedures established for maintenance and cleanliness are implemented and maintained.
• Conducts continuous on the job training for all Housekeeping employees, especially deviation from the established standards and procedures.
• Regularly updating the Housekeeping Operation Manual, Training Manual, and Renovation Records.
• Responsibilities for the effective control, record, issue and care of furniture’s, equipment items, operating items, guest and clearing supplies including their storage
. 2.2 PERSONNEL
• To maintain a climate of trust and team spirit through out the operation
• Daily staff briefings regarding activities in the Hotel , Guest complaints , ect.
• To ensure that all employees in proper uniforms with nametags and correct grooming
• Staff Roster to correspond with the business and to have enough staffs on duty
• To teach staff correct manners and Guest approach as well as basis English
• Part time staff and trainees to wear uniforms
2.3 LEADERSHIP
• Good relationship with employees is evident , without favoritism
• Providing excellent self discipline , gains respect from all and inspires good team work
• Leading by example
• Staff to be kept at a constant high level of motivation
• To give respect to gain respect
• To maintain good relationship with other Department
