Facilities Services Assistant Manager role is responsible for providing an integrated set of support programs and services to colleagues, with a focus on enabling productivity, managing costs, mitigating risk, promoting our values, and supporting our brand. Programs and services include but are not limited to work environment, maintenance, reception, on-site meeting support and food services, print, post, office equipment, safety, security, business continuity, and records management.
•Provide subject matter expertise in facilities management methodology and practices
•Implement best practices and effectively utilize standard operating procedures and tools
•Ensure local RE&WS team members are informed and capable of meeting their role/responsibilities
•Partner with segment and line-of-business leaders/key stakeholders to ensure RE&WS priorities and capabilities align with business operations
•Manage relationships with select external partners and stakeholders, as deemed appropriate by business and REWS leadership
•Active and collaborative support for the successful completion of real estate projects for the office(s)
•Manage office support resources in the offices, while limiting office operating costs and mitigating risks.
•Leverage financial and analytical skills, including the ability to contribute to the development of budgets, and review financial reports to effectively manage the Office Services function in the office
•Leverage extensive knowledge and experience with Business Continuity, Records Management, Facilities Management (including network room) Vendor Management, Reception, Print/Post/Purchasing functions and Equipment/Asset Management (office and IT related)
•Implement the firm’s security and compliance standards, thereby reducing operational risks in the local office
•Promote Willis Towers Watson culture and values; manage and support change management activities effectively to reduce business disruption and meet intended objectives
