F&B Attendant

* Job summary:
- The incumbent is responsible to provide excellent service as set by the department. Ensure that you work to the best of your ability and set an example to other staff. Ensure your standards of personal grooming and hygiene meet those lay down by the resort. Be a member of a team dedicated to providing the best in quality and service.
* Main Responsibilities:
- Be familiar with property safety, current first aid and fire emergency procedures.
- Endeavour to remember guest’s names and address them by their surname.
- Ensure a high level of cleaning is maintained in your work area.
- Take appropriate action to resolve guest complaints.
- Sell the hotel and Amanoi products and services using- selling and suggestive selling techniques.
- Seek opportunities to continually improve guest’s experience.
- Promote the hotel and Amanoi Products and services.
- Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures.
- Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image.
- Report any guest feedback to the supervisor/manager on duty.
- Adhere to hotel cleaning and maintenance programs.
- Ensure guest’s needs and reasonable requests are met.
- Adhere to the hotel’s security and emergency policies and procedures.
- Sell and Promote Products and Services.
- Communicate with guests in a manner which promotes goodwill, trust and satisfaction.
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Establish and maintain effective guest relations.
- Log security incidents and accidents in accordance with hotel requirements.
- Be familiar with services and facilities provided in the hotel.
- Initiate action to correct a hazardous situation and notify supervisors/ managers of potential dangers.
- Total knowledge and understanding of Food preparation standard and procedure. Good command of beverage knowledge. Know beverage service well.
- Including names of other restaurant and bars and function rooms in the hotel.
- To be empowered to handle special requests and complaints from outlet guests .
* Benefits:
- Accommodation + 3 meals a day + Laundry service
- Basic salary + fixed SVC (3mil a month) + Incentive bonus after 2 months of probation
- JLT Health care package after 6 months of service
- Incentive bonus
- Full basic salary + full fixed SVC during probation
- 13th Month salary
- Training opportunities with Aman

- At least 1 year of experience in related field
- Food service experience with general knowledge of restaurant operations preferred.
- Good English speaking & writing.
- Pro-active, honest.a

Cập nhật gần nhất lúc: 2023-05-31 16:35:12