Duties and Responsibilities
• Organise, plan, direct, and manage the cost-effective operations of the Food & Beverage Department of the Hotel including food and beverage purchasing, receiving, storing, issuing, stewarding, preparation, and serving of all food and beverage products in the hotel outlets to ensure the guest experiences the finest cuisine possible.
• Organise and direct the preparation of the weekly food cover forecasts by all outlet managers;
• Ensure maximum food and beverage profit through effective menu planning, sales promotion, cost, and labor control while maintaining the highest quality standards for food and beverage products and services in all outlets.
• Responsible for all activities and matters that affect the preparation and service of food and beverage products
• Review and analyze the sales abstracts, bar costs, and the daily flash food cost reports on a daily, weekly, and monthly basis to ensure maximum profitability of all food and beverage operations. Takes corrective action through sub-department heads to ensure budgeted profit projection will be attained.
• Organise and direct the planning, preparation, and implementation of menu revisions and/ or additions with Executive Chef and other staff members to ensure selections, prices and cuisine keep pace with the changing markets on a cost and merchandising basis and new innovative ideas are incorporated into the food & beverage operation.
coordinate staffing and set up changes in food and beverage areas as determined from the review and analysis of the weekly forecast, the outlook, and budget forecast of cover, revenue, and payroll costs for all outlets to ensure the most cost-effective operations possible without sacrificing service or quality.
• Participates in monthly market visitations to remain cognizant of the availability of goods and market prices to ensure the highest quality goods are purchased for the hotel and the prices are in accordance with market conditions.
• Direct and manage the hotel inventory of china, glassware, silverware, s/s, flatware, and restaurant linen to ensure the service settings available to food and beverage outlets are of the highest quality and in the finest condition at all times.
• Directs and manages the handling of all food and beverage inventories purchased by the hotel including the buying of the goods, receiving of the goods, storing of the goods, and the subsequent issuance of the goods to food and beverage outlets. Responsible for the day-to-day control of the quality and quantity of the goods received control and cleanliness of the storage facilities (storerooms, refrigerators, and freezers), and control of the issuance procedure to maintain the highest standards of quality.
• Reviews with the General Manager about sales promotions programs, customer complaints, follow up letters, future bookings, etc. to maintain the hotels food and beverage operation at the highest standards
