Fb Supervisor

PULLMAN DANANG BEACH RESORT
Mức lương
thỏa thuận
Địa điểm làm việc
➢ 101 Đường Võ Nguyên Giáp, Quận Ngũ Hành Sơn, Thành phố Đà Nẵng, Việt Nam (Đà Nẵng)
Kinh nghiệm yêu cầu
Trung cấp - Nghề
Chi tiết tin tuyển dụng

Mô tả công việc

Overview of duties

• To ensure the smooth running of the events, setting proper performance standards for guest services and maximizing departmental profit

• Optimises the Meeting offer by making proposals

• Applies the brand&039;s quality standards (SOP)

Main responsibilities

Customer relations

• To uphold the established guest service standards for the various types of function which meet the needs of the target market and which are in line with the operating concept of the department.

• To ensure that all employees provide a courteous and professional service at all time.

• To handle and resolve complaints and guests suggestions by using the proper channel of delegation and report any issue to management accordingly.

• Ensure all guests are being treated in an efficient and courteous manner and that all Resort standards are being applied

• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction

Professional techniques / Production

• Coordinates all departments involved in setting up the event, in line with the agreed specifications: Banqueting, Rooms, AV systems, IT System, Decorations and service-providers.

• Professional & Complete Conference & Banqueting Service Skills.

• To ensure that once a booking is confirmed, all details and requirements are noted.

• To liaise or ensure liaison with the Sales to confirm exact guest numbers, required equipment for well-prepared

• To ensure that entertainment are set up as required

• To provide the best service to the guests

• Ensures the budget and quality standards are respected.

• To assist the Event Manager in monitoring Event service and F&B standard.

• To work closely with the Event Manager and to take corrective action when necessary.

• To carry on special projects assigned by the FB Management.

• To keep an updated monthly roster of all staff

• To check departmental employees schedule and suggest necessary changes according to the volume of business.

• To supervise the employees within the department ensuring that the correct standards and methods of service are maintained

• To ensure that all employees report for duty punctually and wear the correct employee uniform and name badge at all time.

• Be well versed and knowledgeable of Pullman Resort Da Nang’s Fire and Evacuation and typhoon plan & procedures as well as health and safety requirements in the Workplace. Ensure employees are aware of their duty of care as determined by legislation and that they maintain complete familiarity.

Team management and cross-departmental responsibilities

• Is the point of contact for all departments involved in setting up the event.

• Boosts cross-departmental working methods thanks to his/her relational skills, adaptability and professionalism.

• Forms a duo with the Sales, Kitchen and IT Manager.

Commercial / Sales

• Helps increase income from the event by encouraging additional sales/ up selling

• Helps promote the Event offer by providing high quality services and making proactive suggestions.

• Able to make changes that respond to the marketplace and to guest needs, both present and anticipated.

• Assist Event Manager in the daily maintenance of Event services and sales to achieve optimal levels of revenues while maintaining high levels of guest service

Management and administration

• Respects the budget.

• Supervises billing

• Work in conjunction Event Manager to maximize and maintain departmental profits and minimize waste

• Attending various F&B meetings such as F&B department meeting, Outlet meeting etc.

• To plan and implement on the job training for new staffs conjunction with the Event Manager

• To assist in the building of an efficient team of employees by taking an active interest in their welfare and development.

• To ensure that employees grooming and appearance always be of the highest standard.

Hygiene / Personal safety / Environment

• Ensures all rooms accessible to customers are clean and tidy.

• Ensures that the workplace remains clean and tidy

• Knows and applies the hotel&039;s safety regulations (in case of fire etc)

• Ensures the safety of people and property

• To assist in identifying any improvements for event operations.

• Be conservative to energy at all times within the resort, turning off lights, A/C, fans

• Conducting day to day work with impeccable grooming, cleanly shaved, and uniform is to the standard

• Ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Pullman Da Nang Beach Resort Policies.

• Respects the hotel&039;s commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)

Reporting line

• He/she is directly responsible and report to the Event Manager

Yêu cầu công việc

Profile
Education / Professional experience
• Minimum of 1-2 years&039; experience in events organisation for trade fairs, seminars or congresses in a variety of contexts, preferably international.
• High-school diploma to degree, vocational diploma in sales and marketing, hospitality studies, food & beverage, or equivalent.
• Previous experience in a multi-cultural environment is essential.
• Competent desktop software user.
• Fluent in English and the national language.
Skills / Qualities
pen-mindedness, interpersonal skills and sense of initiative."
. Sales acumen / persuasive
Ensure all staff embody the same mindset by developing each individual&039;s sense of curiosity,
Pullman: a new service attitude centred on proximity, sociability and sharing experience.
· Leadership / good at working in a network
· Well organised and methodical
· Competent Internet user, interested in new technologies

Quyền lợi

Quyền lợi được hưởng

Follow the hotel&039;s rules

Cập nhật gần nhất lúc: 2022-05-14 17:42:04

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Mọi người thường tìm kiếm thêm từ khoá

Quy mô: 500 - 1000
Trụ sở: 101 Đường Võ Nguyên Giáp, P. Khuê Mỹ, Quận Ngũ Hành Sơn , Đà Nẵng , Việt Nam

Thông tin chung

Ngành nghề
Giám Sát Dịch Vụ
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
Trung cấp - Nghề
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Toàn thời gian
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
13/06/2022
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