F&B Waiter/Waitress - Nhân viên phục vụ nhà hàng

DUTIES AND RESPONSIBILITIES

•Responsible for a clean and proper mise en place.

•Send the silverware for polishing to the stewarding department as assigned by superiors.

•Carry food and beverages from kitchen / bar to service area professionally.

•Serve guests according to set standards and procedures.

•Collect soiled dishes from the tables and service stations and to dispatch to dishwashing area.

•Assists Chef de Partie in their tasks

•Maintain cleanliness in the Outlet, service station and back area.

•Set up display/buffet counter with plates/cutleries for different services.

•Complete mise en place before the service starts (without a good mise en place, you cannot provide a perfect service!!)

•Assigned to set up tables and serve meals.

•Pick up requisition from storeroom as assigned to set up tables and serve meals.

•Assist hostess to seat the guests.

•Needs to know the menu by heart as well as chef’s specials, buffet items and beverage list.

•Answer to guests queries and to refer any complain / suggestion to Outlet Manager or his Assistants.

•Never go from Restaurant to kitchen with an empty tray and vice versa.

•Perform any other duties as assigned by his superiors

Hours of work

Normally 8 hours (excluding 1 hour for lunch and tea breaks) and 5.5 days per week but due to the nature of the work, the Waiter/Waitress is expected to regularly work long hours, work in the evenings, on weekends, on public holidays. He/she will be entitled to compensation day-off in accordance with his/her overtime. No claim for overtime or extra remuneration will be entertained.

Knowledge & Skills

- Good communication in English.

- Competent knowledge about food and beverage.

- Qualified in hospitality/tourism preferred.

Qualifications

- High School or Diploma in Hotel Administration, Hotel Management or equivalent.

Experience

- Must be an experienced F&B attendant with 01 years of experience in 4, 5 stars hotel/resort or an equivalent combination of education and experience.

• Have an opportunity to work in InterContinental Hotels Group (IHG) – one of the Groups which famous in the world in Hotels, Resorts field. (Có cơ hội được làm việc trong tập đoàn IHG nổi tiếng thế giới trong lĩnh vực Khách sạn, Resort)

• At least 2-month year-end bonus, monthly service charge (Thưởng ít nhất 2 tháng lương cuối năm, hưởng phí phục vụ ít nhất 1 triệu đồng/ tháng - trung bình 2.2 triệu/tháng)

• Holidays bonus: National Day (2 September), Reunification Day (30 April), International Workers’ Day (1 May), etc. (Thưởng các ngày lễ: Quốc khánh 2/9, ngày 30/4 và 1/5, v.v…)

• Gifts and paid leave on your birthday (Được tặng quà và nghỉ hưởng nguyên lương vào ngày sinh nhật)

• Monthly, quarterly and yearly reward for best employees (Thưởng nhân viên suất sắc hàng tháng, hàng quý và hàng năm)

• Rewards and support from Trade Union (Thưởng và hỗ trợ từ Công đoàn)

• Makeup allowance for female employees every quarter (Phụ cấp trang điểm cho nhân viên nữ hàng quý)

• Learning and Development Opportunities (Cơ hội đào tạo chuyên môn và ngoại ngữ)

• Friendly working environment, high chance of getting a promotion (Môi trường làm việc thân thiện, thăng tiến cao)

• Supported meals and accommodation for hosts (priority is given for hosts who live outside Khanh Hoa province and for the requirement of work) (Hỗ trợ bữa ăn, chỗ ở (ưu tiên cho nhân viên ngoại tỉnh và cho công việc yêu cầu))

• Uniforms/ Laundry Services (Dịch vụ giặt ủi đồng phục)

• Get involved Bao Viet insurance as soon as start working at Resort and other insurance coverage under labor law (Được tham gia Bảo hiểm Bảo Việt ngay khi nhận việc và các BH khác theo luật lao động)

• Annual salary increase (Xét tăng lương hàng năm)