Field Service Engineer

Provide installation, maintenance and repair of industrial equipment and solutions for customers.
Installation of machinery and plant components according to plans and engineering drawings
Preventive maintenance
Perform emergency service at the customer’s site, if needed
Troubleshoot via phone, email or in person
Email communication with machine manufactures for troubleshooting support and technical clarifications
Attend meetings with regards to installations, service matters, technical solutions and administrative matters of the company
Cooperate and coordinate with team members and other departments, in order to offer solutions that fulfill the customer’s needs
 
Ensure accurate reporting concerning operations and services
Provide customer with service/installation reports
Submit service reports and job cards/time sheets to manager
Gather and report information at customer site regarding process and quality concerns, to create new business opportunities
Recommend spare parts to customers
Provide information and help customer to upgrade/retrofit their machine (spare parts recommendation)
Cost-conscious and sensitive handling of spare parts and work equipment
Develop, establish and maintain long-term, positive relationships with customers
Train customer to operate/maintain machine
Provide excellent service to customers by giving undivided attention and focus on meeting their needs
Anticipate questions, concerns and future issues and provide solutions, which will consistently result in repeated business, word of mouth referrals and increased quality of service providing
Find solutions to customer problems and complaints to maximize satisfaction