Field Service Engineer

An US global manufacturer of electronic instruments and electromechanical devices

The Field Service Engineer performs the installation and commission of equipment. Troubleshoots and repairs mechanical problems and/or hardware and software control programming, which includes control circuits, electronics, and P.C. Boards. All machines are PC or PLC controlled; some machines are linked to Customer’s IT network for host system communications.

-Supply service including machine installation and startup, warranty service, training, machine upgrade etc. in customer’s plant and get acceptance of customer
-Assist Aftermarket sales team for sales of upgrade or spare parts
-Provide feedback on production, quality, customer satisfaction and continuous improvements
-Supply technical support for the customers in the region, including answering customers’ phone calls and emails for technical issues
-Travel within Vietnam applying field service to customers on a frequent basis

-Keep the Service Manager informed on progress or problems on site, with written reports and checking in with the Service Manager before leaving a site.

-Good English writing and speaking, Chinese will be plus
- Able to cope with stressful situations
- Willing and able to travel extensively
-Working knowledge of mechanical, hydraulic, servo and pneumatic systems.
- Good Customer Service skills, in person, on the phone and by email
- Able to work independently and as part of a team
-Experience and good capability with PLC is a must, such as Allen Bradley or Siemens
-Proficiency in computer and electrical controls;
-At least 3 to 5 years working experience in a field service job or the plant maintenance job, preferably for a tire or automotive plant; working experience on testing machine will be plus.
- Good awareness of Health & Safety issues

- Willing and able to work weekends and overtime.
- Must be willing and able to travel frequently by air or automobile to customer site

Công tác phí
Nghỉ phép năm
Chăm sóc sức khỏe
Phụ cấp
Chế độ thưởng
Laptop
Chế độ bảo hiểm

Cập nhật gần nhất lúc: 2021-07-26 08:42:02