FO Duty Manager

Ensure that all Reception staff performs duties in accordance with hotel policy.
Control and monitor the room inventory, handles overbooking during peak periods.
Maintain information regarding current contract and rack rates.
Ensure the efficient operation of all Front Office departments at night.
Conduct briefing with staff regarding VIP’s or group tour arrivals and special events and functions which will
Participate in all staff and training meetings as directed by the Front Office Manager.
Patrol all areas of the hotel checking security, housekeeping or maintenance needs.
ccur during the shift.
Handle guest requests and immediately assists with problems and complaints to create guest satisfaction.
Ensure night audit streams are administered efficiently and correctly according to hotel procedure and policy.
Ensure high standards of personal appearance and hygiene, correct uniform and badge as outlined in the staff handbook for all Front Office staff under supervision.
Ensure hotel facilities and services are promoted to guests and visitors.
Perform other duties as maybe requested by the Front Office Manager.
Check safety deposit box keys and report missing keys to Front Office Manager. 18. Maintain an awareness of hotel emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.
Report any potential health or safety hazards promptly to the Front Office Manager.
Register any guest or staff problems or complaints shift record for the attention of the Front Office Manager
Ensure all master folios are checked before the end of the shift.
Provide assistance to guest in all hotel emergency evacuation and medical procedures.
Ensure all credit adjustments and rebates are correctly accounted and recorded on a nightly basis.
Provide current information about hotel facilities, services and special events to Front Office staff as required.
Provide current information about tourist attraction, restaurants; entertainment facilities and current events in the local area to the Front Office staff as required.
Ensure rooms keys are checked and secured.

Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
Attend meetings and training as required by managers.
Interact with guests actively soliciting feedback.
Ensure that all activities are carried out honestly, ethically and within the parameters of Vietnamese law.
Perform additional duties as directed by supervisors.
Contribute to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
Maintain a high standard of personal hygiene, dress, uniform, and body language.
At least 1 year experience as the relevant position at 4 or 5 star international hotel/resort.
Be fully conversant with al health and safety, fire and emergency procedures.
Be polite and professional in any situation where the image or reputation of the hotel is represented.

- 45 giờ làm việc trong tuần, 02 ngày nghỉ ca hàng tuần.
- Additional Associate Health Insurance during the time working at the hotel.
- Được thường xuyên tham gia các khóa đào tạo của tập đoàn.
- Hỗ trợ phương tiện di chuyển khi đi làm hàng ngày.
- Trang bị đồng phục theo quy định của khách sạn.
- Tham gia BHXH, BHYT, BHTN Việt Nam ngay sau khi hoàn thành thử việc.
- Attend Vietnamese Social Insurance, Medical Insurance, Unemployment Insurance as soon as completing probation.
- Attend frequently training courses of the group.
- Gói Bảo hiểm sức khỏe bổ sung cho nhân viên trong thời gian làm việc tại khách sạn.
- 45 working hours per week, 02 days-off per week.
- 100% salary in probation time.
- Annual Bonus as per the hotel’s policy.
- Be entitled benefits for associates of Banyan Tree Groups as: BTHR Complimentary Accommodation each year at BT’s hotels all over the world; Discount on F&B service; Overseas Business Trip; etc.
- Phụ cấp tiền nhà theo chính sách của khách sạn.
- 100% lương trong thời gian thử việc.
- 02 bữa ăn ca trong 01 ngày làm việc.
- 100% phí phục vụ. Hỗ trợ phí phục vụ trong giai đoạn tiền khai trương khách sạn.
- Promotion and transfer/taskforce opportunities in the hotel or between sister hotels operated by Banyan Tree group.
- Uniform is provided as the hotel’s policy.
- Cơ hội thăng tiến và luân chuyển giữa các bộ phận trong khách sạn hoặc trong các khách sạn do tập đoàn Banyan Tree vận hành.
- 100% service charge. Having service charge in pre-opening time.
- Thưởng hàng năm theo chính sách của khách sạn.
- Housing allowance as the hotel’s policy.
- Daily Shuttle bus is provided to work.
- 02 duty meals per working day.
- Được hưởng những quyền lợi dành riêng cho nhân viên của tập đoàn Banyan Tree như: Gói ưu đãi nghỉ dưỡng hàng năm tại các khách sạn của tập đoàn trên toàn thế giới; Ưu đãi sử dụng dịch vụ ăn uống; Đi công tác nước ngoài;…

Cập nhật gần nhất lúc: 2022-11-20 20:52:04