Fo Supervisor/ Senior Resort Host

Ensure that the Log Book of all shifts are up-to-date and briefed to all staff.
Ensure the strict control of room & safety box keys.
Ensure proper flow and operational coordination of transporting check-in guest to their villas and departing guests to the Cashier for check-out.
Ensure cashiers check-out folios are correct, ensuring that the various types of vouchers are attached.
Ensure that all guests are pre-registered.
Assist subordinates during peak hours.
Ensure that all employees have a complete understanding of, and adhere to the hotel’s policy and procedures.
Ensure that the Lost Interface folio has been cleared daily.
Ensure that all employees report for duty punctually wearing the correct uniform and name tag at all times.
Monitor all arriving guest through guest Arrival List ensuring that the rates, set-up, and guest requirements are all following-up.
Control the VAT check are printed out after the folio is closed.
Monitor rooms status and discrepancies.
Handle all Front Office filing system and ensure that all document is up-date.
Ensure the efficient operation of all Front Office departments at night
Conduce daily briefing.
Conduct training courses for new employees, and regular “refresher” courses for newly hired and existing
Monitor guest registration cards ensuring that staffs adhere to the standard required and “Guest Profile” data key-in standard.
Check and update room status with Housekeeping on an ongoing daily basis.
Assist in the building of and efficient team of employees by taking and active interest in their welfare, safety, training and development.
employees as well as all trainees.
Monitor staff attendance and staff scheduling and ensures that the manpower is match with the daily working load, based on daily activities.
Respond to any changes as dictated by the hotel.
Ensure that all departmental reports and correspondence are completed punctually and accurately.
Evaluate staff performance when required.
Ensure that all employees have been trained according to all Mini-SOP. Keep all record and summit to Training Department.

At least 1 year experience as the relevant position at 4 or 5 star international hotel/resort.
Maintain a high standard of personal hygiene, dress, uniform, and body language.
Perform additional duties as directed by supervisors.
Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
Be polite and professional in any situation where the image or reputation of the hotel is represented.
Contribute to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
Be fully conversant with al health and safety, fire and emergency procedures.
Attend meetings and training as required by managers.
Ensure that all activities are carried out honestly, ethically and within the parameters of Vietnamese law.
Interact with guests actively soliciting feedback.

- Được thường xuyên tham gia các khóa đào tạo của tập đoàn.
- 02 bữa ăn ca trong 01 ngày làm việc.
- 45 giờ làm việc trong tuần, 02 ngày nghỉ ca hàng tuần.
- Tham gia BHXH, BHYT, BHTN Việt Nam ngay sau khi hoàn thành thử việc.
- Được hưởng những quyền lợi dành riêng cho nhân viên của tập đoàn Banyan Tree như: Gói ưu đãi nghỉ dưỡng hàng năm tại các khách sạn của tập đoàn trên toàn thế giới; Ưu đãi sử dụng dịch vụ ăn uống; Đi công tác nước ngoài;…
- Gói Bảo hiểm sức khỏe bổ sung cho nhân viên trong thời gian làm việc tại khách sạn.
- Cơ hội thăng tiến và luân chuyển giữa các bộ phận trong khách sạn hoặc trong các khách sạn do tập đoàn Banyan Tree vận hành.
- 100% lương trong thời gian thử việc.
- 100% phí phục vụ. Hỗ trợ phí phục vụ trong giai đoạn tiền khai trương khách sạn.
¬- Phụ cấp tiền nhà theo chính sách của khách sạn.
- Hỗ trợ phương tiện di chuyển khi đi làm hàng ngày.
- 100% salary in probation time.
- Trang bị đồng phục theo quy định của khách sạn.
- Attend frequently training courses of the group.
- 100% service charge. Having service charge in pre-opening time.
- Uniform is provided as the hotel’s policy.
- Additional Associate Health Insurance during the time working at the hotel.
- Annual Bonus as per the hotel’s policy.
- Thưởng hàng năm theo chính sách của khách sạn.
- 45 working hours per week, 02 days-off per week.
- Daily Shuttle bus is provided to work.
- Housing allowance as the hotel’s policy.
- Be entitled benefits for associates of Banyan Tree Groups as: BTHR Complimentary Accommodation each year at BT’s hotels all over the world; Discount on F&B service; Overseas Business Trip; etc.
- 02 duty meals per working day.
- Promotion and transfer/taskforce opportunities in the hotel or between sister hotels operated by Banyan Tree group.
- Attend Vietnamese Social Insurance, Medical Insurance, Unemployment Insurance as soon as completing probation.

Cập nhật gần nhất lúc: 2022-11-21 09:32:04