Francophone Concierge

The concierge holds a key position with a mission to delight clients throughout their stay, ensuring that every customer&039;s holiday reaches a 100% satisfaction level in any circumstances.
Tasks:
• Assist travel counselors in finding ideas to enhance the travelers&039; experience on- site.
• Serve as a liaison between travelers and travel counselors.
• Update (and find) recommended restaurants, cafes, etc.
• Verify all information before departure to ensure the trip aligns with the travelers&039; expectations.
• Carefully follow up on all journeys before, during, and after the trip to ensure a seamless experience.
• Be readily available for travelers on- site, addressing any requests to assist and facilitate their trip.
• Collaborate with different teams (sales, production, reservation, operation) to ensure the quality of services on- site.

Concierge :

- Reactivity and smart resourceful.
- Good general culture and good level of French
- Distinction and discretion.

- Positive attitude.

- Multi skilled.

- Be diplomatic.

- The concierge has to adapt himself to any type of client’s profil.

- Courtesy.

- Good elocution.

- Pleasant personality & powerful confidence.

- Put your ego aside.

- Always find a solution.

- Adaptability.

- Free from preconceived ideas.

- Must be patient & quick decision maker at the same time.

- Love of customer contact.

- Hard worker.

- Creativity.

- Skilful psychologist.

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Cập nhật gần nhất lúc: 2024-08-11 02:45:03