Job Summary
external clients or internal teams who are product users. Test simple WIs in sprint if
Associate Product ( Technical) support analysts provide technical support and troubleshooting
services involving our products for simple issues, provide this support for either
requested.
Key Responsibilities
Responsibilities
• Work with customers on their requests. Troubleshoot the simple
• Study product knowledge and customer requirements
issues. successfully solve client issues, including:
- Troubleshoot email issues
- Provide the requested results or root cause, corrective action,
- Analyze the requirements of assigned tasks
and preventive action of the issue via email to the client
• Test simple WIs in sprint
• Do other tasks requested by Team Lead
Information Security Responsibilities
and business secrets of the Company during the employment.
The employee is liable for keeping the confidentiality of all technological
Job Qualifications
Educational Background
Bachelor&039;s degree in Computer Science or Information System is a plus.
At least 6 month relevant experience in Web/application/IoT/SaaS product support .
Knowledge & Skills
● Basic troubleshooting skills
● Able to read, listen, and write in English at a basic level
● Basic knowledge of testing concepts
● Proficient in using Microsoft Office.
● Basic presentation and communication skills
Experience
● Have knowledge in providing customer support for a Web/SaaS product
Have knowledge in Agile/ Scrum
At Least 6 month working in IT filed
Attitude
● Be willing to improve, be innovative and creative
● Follow the information security regulations of Bestarion
● Ability to build relationships, build trust with colleagues
● Adapt well to the company&039;s culture and working environment
● Self- motivate and strong learning motivation
● Ensure information security in a certain project
ATTRACTIVE BENEFITS
Laptop and monitor for working
Various training on best practices and soft skills
Fitness & sports activities: football, tennis, table tennis, badminton…
Attractive salary and benefits (13th salary, distinguished employee of the quarter and year, seniority award…)
Healthcare and accident insurance
Lunch allowance, free packing fee
Commitment to community development: charity every quarter, blood donation, public seminars, career orientation talks…
Team Building activities in every summer, company trip, big annual year- end party every year, etc
Performance appraisal twice a year
Support for personal loans such as home loans, vehicle loans, tuition fees…
