Front Desk Agent (Nhân Viên Lễ Tân)

 Be familiar with other Melia Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Melia Hotels
 Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
 To handle the rebate, paid out /the account transferring .
 Endeavors to maintain the high standards of the hotel with particular regard to the importance of MAS member and other VIP’s and with reference to hotel and to be a health or safety hazard
 Keeps abreast of all modifications to accounting policies and procedures
 Maintains cashier float and ensures accurate daily report of all money received
 Maintains intimate knowledge of departmental standards and procedures
 Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a Hotel Brand
 When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
 Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
 Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
 Responsible and attends to guest’s request of using the service of safety box at all times
 Cashes hotel guest’s personal and travelers checks and assists with currency exchange
 Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
 Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
 Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Melia Hotels Group MAS membership programs.
 Registers and rooms all arrivals according to established procedures
 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
 Performs the audit balances and prepares all works for audit in an orderly fashion

Customer service-oriented
At least 1 year in international hotels in the same position.
Able to communicate in English

- 13th month salary
- International working environment
- Duty Meals
- Birthday benefit
- Shuttle Bus to pick up associates from Vung Tau, Long Hai and Phuoc Hai to Melia Ho Tram
- Annual Outing trip
- Special room rate as per Melia Hotels International policy
- Attractive salary

Cập nhật gần nhất lúc: 2022-05-25 04:32:04