Front Desk Supervisor

Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
Maintains a friendly, cheerful and courteous demeanour at all times.
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
Participate in hotel committees and task force assignments.
Ensure Outstanding customer care at all times.
Build strong relationships and liaise with all other department&039;s especially housekeeping, reservations etc.
Adhere to company credit limit / floor limit policies.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
Cross Check all billing instructions are correctly updated
Assist all departments in servicing the guests during high volume periods.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Ensure Front office log book and hotel log book is always updated and actioned upon.
As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Performs other duties as assigned, requested or deemed necessary by management.
Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
Takes responsibility in the absence of the Duty Manager / Front office manager
Supervise daily shift process ensuring all team members adhere to standard operating procedures.

PREREQUISITES:

A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of Opera / Fidelio / Other world Class Property Management System is required.

EDUCATION:

Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.

EXPERIENCE:

Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel.

- Hỗ trợ ăn giữa ca, hỗ trợ nhà ở (đối với nhân viên ngoại tỉnh)
- Làm việc trong môi trường năng động, chuyên nghiệp
- Và các chế độ phúc lợi khác theo quy định của công ty
- Có nhiều cơ hội giao tiếp với người nước ngoai
- Thưởng lương tháng 13
- Lương cơ bản + thưởng service charge
- Thưởng theo hiệu quả công việc
- Mức lương cạnh tranh

Cập nhật gần nhất lúc: 2021-04-29 23:14:02