Front Desk Supervisor

Assist associate with expediting problem payments (e.g., problems processing credit card).
Coordinate with Housekeeping to track readiness of rooms for check-in.
Process all payment types such as room charges, cash, checks, debit, or credit.
Follow up with guest regarding satisfaction with guest-related issues.
Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.

Education High school diploma/G.E.D. equivalent
Related Work Experience At least 1 year of related work experience
Supervisory Experience No supervisory experience is required

Offered 12 vacation days/year.
Offered annual allowance of transportation for home leave.
Offered uniform and laundry service for uniform.
Comply with government Public Holidays.
Offered three (3) meals per day including meals on the weekly days off.
Joined in the Hotel’s training and development programs.
Joined in medical and 24 hour accident insurance plan. Comply with government health and social insurance plan.
Joined in the associate activities.
And etc.
Offered the round trip economy air ticket or ferry between hometown and Phu Quoc for commencement and completion of the Labor Employment Contract.
Offered 5 working days/week – 2 days off/week.
Accommodation provided.

Cập nhật gần nhất lúc: 2022-06-15 13:52:04