Front Office Manager

- Do a daily inspection and control to all Front Office sections, ensure that Front Office Employees perform their daily duties according to required standards. Check and ensure that consistency and correct procedures in the service for guest is maintained from the reservation stages to the final departure.
- Provide necessary input and vision to key departments to ensure correct room rates, business segmentation and occupancy are achieved as per the business plan.
- Participate in the inspection and checking the preparation for VIP’s, and ensure that they will receive proper treatment as VIP during their stay.
- Monitor, control and directly impact the room situation in connection with reservation, daily occupancy and room’s availability to ensure maximum revenue through effective yield management.
- Responsible for setting the department training tools such as Job Descriptions, standards and procedures and a comprehensive training program as a guideline for the department operations.
- Keeps total control of the daily room inventory, all room reservations and extensions during peak occupancy. Keep control over the rooms sold and decides closing dates.

• A team player & builder
• Strong leadership, interpersonal and training skills
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint Competencies
·• Diploma in Tourism & Hospitality Management
• Well-presented and professionally groomed at all times
• Minimum 3 years of relevant experience in a similar capacity
• Ability to multi-task, work well in stressful & high-pressure situations
• A motivator & self-starter
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Excellent reading, writing and oral proficiency in English language

- Supporting shift meals at staff canteen
- Good salary, benefits and bonus.
- Dynamic, professional & open minded working environment.
- Joining training courses according standard of AccorHotels.
- Have annual physical examination.

Cập nhật gần nhất lúc: 2022-05-28 17:02:04