Front Office Manager

- Maintain a close and supportive relationship with all other departments.
- Ensure that the business objectives are met i.e. room sales, guest satisfaction…
- Do a daily inspection and control to all Front Office sections, ensure that Front Office employees perform their daily duties according to required standards.
- Perform a regular follow up for pending payments to ensure that they are collected.
- Achieving maximum room sales, total guest satisfaction and must adhere to all the company policy and procedures
- To assist and contribute on the Room Occupancy and Average Rate Forecast.
- Respond to customer inquiries or complaints.
- Maintain client databases.
- Plan and conduct weekly communication with sales and marketing team.
- To manage, plan, organize, control and manage the smooth and efficient running of the Front Office Department and all related Guest services.
- Performing other duties that may be assigned by GM.
- Prepare the Annual Spa Budget.
- Exceed guest expectations.
- To assist the Sales Team on business leads and hotel trends. Monitor all daily reports accuracy and timely submission, provide necessary input to determine room rate, business segmentation and structure.
- Send the report weekly/monthly/yearly to GM.
- Monitor and control guest’s credit status to ensure that payment is collectable and received on time.
- Select, hire and train employees to meet the hotel required standards of service and hospitality.
- To prepare the departmental budget and effectively control all department costs as per the budget.
- Maintaining an annual leave roster for high& low occupancy periods.
* Salary is negotiable depending on experience.
* Working in Bai Truong, Phu Quoc

- Highly familiar with hotel management software.
- Command of the English language both written and verbal.
- Understand financial planning and strategy.
- 3-5 years experience in the same or similar position in a 4/5 star hotel.
- Qualifications – Bachelor’s Degree or Diploma in Hotel Management or equivalent.
- Flexible schedule is required, including evenings, weekends and holidays.
- Strong leadership, interpersonal, organizational, communication skills, motivating, organizing, training abilities and solving problem.
- Proficiency in Microsoft Word, Excel, Power Point and Outlook.

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Cập nhật gần nhất lúc: 2021-02-26 01:20:02