Front Office Manager - Trưởng Bộ Phận Lễ Tân

- Manage all Front Office operations to include : guest service and registration (check-in/ check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, system use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation- Monitor and develop team member performance to include providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward - Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly- Ensure compliance with Company standards- Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns- Initiate and implement up- selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events- Complete audit procedures, as needed- Recruit, interview and train team members.

- Excellent communication and people skills
- High School diploma; additional certification is a plus
- Proven work experience as a Front desk manager or Reception manager
- Solid knowledge of MS Office, particularly Excel and Word
- Proficiency in English (oral and written)
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Hands on experience with office machines (e.g. fax machines and printers)
- Problem-solving skills
- Good organizational and multitasking abilities

- Employee activities for happy workplace
- Team building, family day
- Duty Meal, Uniform
- 12-day annual leave
- Friendly working environment
- Insurance according to policy
- Competitive salary and bonus
- Candidates will be provided with job details during interview.

Cập nhật gần nhất lúc: 2022-09-28 21:42:04