Front Office Manager/ Trưởng bộ phận Tiền sảnh

• Maintain inter-departmental relationships to ensure seamless customer service
• Perform any other duties which may be assigned by the management
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Schedule and regularly conducts routine inspections of areas under his/her control
• Works with Director of Finance in the preparation and management of the Department’s budget.
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Works with Human Resources on manpower planning and management needs
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Compile statistics for front office and provide reports relating to that area

• Ability to multi-task and work in a high-volume atmosphere.
• Excellent knowledge of Guest service, PMS system.
• Required language(s): English, preferable one other spoken language.
• Proven working experience as an FOM or relevant experience.
• Highly motivated individual with a positive attitude.
• Proven ability to lead others and positively influence employee behavior.
• Excellent communication and interpersonal skills.

Working in a dynamic, professional environment with many opportunities for career development.

Cập nhật gần nhất lúc: 2022-08-23 19:42:04