Front Office Supervisor

Duties and Professional Responsibilities :
Coordinate with Reservation and Sales & Marketing in following up reservation forecast and special requests, if any.
Resolve guest issues, complains, problems in a quick, efficient to maintain high level of service satisfaction a quality service of the Hotel.
Allocate rooms to expected arrivals after checking guests’ references and special requests.
Participate in job training plan across the department and implement in all aspects of Front Office professionals; manage the subordinate’s performance and conduct appraisal if needed.
Schedule, delegate tasks to Front Officers and supervise daily operation.
Others
Monitor the EPBX equipment and assisting incoming and outgoing calls, setting wake-up calls, notice and met up in-house guest’s order.
Courteously and accurately answer inquiries from potential guests and accept hotel reservations.
Administrative & General Responsibilities
Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
Attend department’s meetings on a period basis or as required and support in practicing initiatives discussed at meetings.
Train, direct the work of, resolve issues/problems and coach and counsel Front office team members to ensure a quality operation.
Respond to telephone, email, and in-person inquiries regarding reservation, hotel information and guest concerns.
The Hotel requires that you perform any task deemed necessary by the Management for the efficient running of the (department) operation and the Hotel in general.
Ensure outstanding guest care with friendly, cheerful and courteous demeanour at all times.
Actively participate in personnel discussions, such as counselling, performance management and general staffing matters.
Support Assistant Front Office Manager in executing standard operating procedures and support implementation in the outlet.

Yêu cầu công việc

Problem solving, reasoning, motivating, organizational and training abilities.
Bachelor’s Degree or Diploma in Hotel Management or related field ( At least graduated high school)
Knowledge of Smile/Opera/ Fidelio or other PMS and in Microsoft office program are required
At least three-year working experience in Front Office department with one year work in senior position.
Leadership Skills.
Excellent communication skills in native and foreign language (English and/or others).

Salary and Allowances
Home Visit allowance
Meal allowance in probationary period.
Full Salary & monthly Service Charge in probation period.
Support to relocation allowance by ranks.
Benefits
Supported housing staff with full amenities and entertainment area.
Support shuttle bus to Hotel.
Uniforms are provided according to Hotel standards.
Support for 2 meals during the work shift.
International working environment, join courses of Hotel Standard
Insurance policy
Insurance according to the provisions of Labour law
7 accident insurance

Cập nhật gần nhất lúc: 2021-09-09 15:22:02