Front Office Supervisor- Giám Sát Lễ Tân

- Prepares and submits all required statistical reports on a timely basis.
- Establishes and maintains effective employee relations.
- Provides input for departmental meetings.
- Acts as sales person in order to maximize room revenue and MOD’s revenue.
- Ensures that guest information is keyed in the hotel system as well as Police‘s system and files guest’s correspondence accurately.
- Ensures that all guests are advised of their room numbers and room rates.
- Identifies departmental training needs and conducts training.
- Maintain Hotel standards of service quality and performance standards.
- Ensures that information is passed to every one accurate and clear.
- Implement Department Head’s instruction and assignment.
- Other administrative related.
- Supervises and coordinates room assignment with concerned Front Office sections and other Departments.
- Follow communication lines and report lines.
- Strictly comply the Hotel regulation and Employee Handbook.
- Ensures that next destination sales are promoted upon check- in.
- Supervises and participates in all activities related to the process of rooming guest.
- Ensures that all guests receive a warm and courteous welcome upon check- in.
- Any additional tasks requested by his/ her HOD.
- Complies with hotels health, safety and hygiene.
- Makes necessary arrangements for group check- in.
- Maintains and controls usage of registration cards, stationary, paper...etc. as well as to reduce cost and expensive.
- Records all incidents happened in the Supervisor’s logbook during duty shift.
- Performs related duties and special projects as assigned.
- Ensures that room status is accurate and updated.
- Ensures that room rate is accurate and updated if changed.
- Handles guest needs inquiries and requests promptly.
- Believe in teamwork, cooperate with colleagues.
- Handles complaints with immediate action and thorough follow up.
- Well- groomed, neat and tidy at work.
- Promotes hotel facilities efficiently.

- Good knowledge of Front office operation, willing to work shift duties. Handle hotel guests when providing services to them and ability to answer phone calls in a friendly and courteous manner.
- Qualifications: BA degree in Tourism or language.
- Experience: Minimum 3 year experience in 4-5 star hotels.

Cập nhật gần nhất lúc: 2023-06-08 20:35:12