General Manager (Tele Marketing )

-Reporting to: Director of Telemarketing & Lead Generation (Expat)
We are seeking an experienced General Manager for a call center to work in a fast-moving, highly acquisitive global group that designs, markets, and sells a new luxury resort applied internationally successful vacation concept in Vietnam.
The individual will have responsibility for the whole Call Center management in a branch that invites customers to attend ALMA sales events held by the Company. They will be accountable for recruiting, leading, and mentoring the call center&039;s human resources and for achieving target call volumes and event bookings.
Size of call center: 150+ employees
Responsibilities:
-To create a process workflow for telemarketing, follow-up, and qualification of leads.
-To assist in creating team compensation structure and performance metrics.
-To develop call scripts for telemarketer&039;s use with lead generation and qualification.
-To interface closely with the sales and marketing department.
-To push forward call center with the scale of 150 staffs including Tele Manager, Tele Leaders, Tele agents, and other supporting positions.
-To manage the call center to achieve the Company&039;s target of attending couples to each of the Company&039;s events held daily.
-To work on increasing the call results to meet the Company&039;s targets as set from time to time.
-To work closely with the Director of Tele and Human Resources to build an exciting culture and motivating environment.
-To develop, coach, and manage Tele managers to deliver the best management to their team members.
-To use data-driven reporting to optimize telesales and telemarketing operations.
-To maintain accurate, detailed, and applicable contact data in the database.

- At least eight years of experience in Call center, in which three years at least experience in managing a call-center scale of at least 100 people with proven records.
- Target oriented person
- Performance-oriented and can work under high pressure.
- Experience of working for a Multi-national company is an advantage.
- Ability to motivate and understand human needs
- Fluent in English (both written and spoken).
- Bachelor&039;s Degree or equivalent.

- Welfare regime (social insurance, public holidays, New Year) by the provisions of the Labor Law and welfare regime for management.
- Friendly, youthful working environment, modern and complete facilities, teambuilding activities
- Salary: Competitive
- Holidays on weekends, vacation days
- Have a chance to experience the resort system with five stars quality by international standards.

Cập nhật gần nhất lúc: 2022-05-27 18:32:03