Giám Sát Chăm Sóc Khách Hàng (Customer Service Supervisor)

- Manage Customer Service team in E-commerce business and continuously improve the performance of team

- Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction

- Create better modes of operations to make customer service easier for both team members and customers

- Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching

- Step in to attend to customers that are proving difficult to team members and resolve their complaints

- Deploy Data analysis base on CRM of E-commerce platform system to catch up and develop sales opportunities timely

- Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards

- Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work.

- 3-4 experience years in customer service management, customer retail management and at least 1 year as leader, supervisor role

- Excellent skills for communicating and relating with team members and customers, team members and other internal teams

- Excellent skills for tracking records in team performance and improvement

- Have good temperate to handle disputes and emergencies

- Have good business mindset

- Work closely and understand E-commerce platform (Lazada, Shopee, Tiki, Sendo...)

- Ability to work independently and proactively take on new responsibilities

- Good Microsoft Office skills, particularly Excel

- Good at English

- Annual Leave: 12 days/year (Each 2 serviced year increase 1 day)

- Parking support, attendance allowance 

- Participate in Team building, company trip