Giám Sát Tiền Sảnh Tại Khách Sạn Legacy Yên Tử

Assist Front Office Manager in all departmental related matters & to be in charge of the department’s operations in Duty Manager’s absence.
Handle all complaints promptly with good attitude, then report to Duty Manager for all difficult cases.
Frequently check guest’s satisfaction during their stay or upon departure. Always offer further actions if there are minus points affecting to their satisfaction
Ensure guest & employee safety, control hotel access (lobby entrance), elevator operation, react & report all incidents / accidents
To ensure all guest’s arrivals are welcomed & guest’s departures are bided farewell with hospitality atmosphere.
Coordinate with HK department to ensure all assigned rooms are ready for on-date arrivals, VIP amenities for VIPs
Involve daily/weekly/monthly training: establish training need, make training plan & manage scheduled training
Be knowledgeable & well-trained about all Accor’s loyalty programs
To be responsible & involve the team members in all promotional programs to maximize hotel revenues: Breakfast, happy hours, special of the day
Involve to carry out guest’s survey programs to collect as many feedbacks / comments as possible which is by either comment cards or online.
Ensure the group brand standards are followed and Enforce the SOPs’ implementation

02 years of experiences in supervisory levels in the international brand(s)
Strong user knowledge of PMS and Microsoft Office tools;
Strong background in hotel operations;
Bachelor’s Degree in Hospitality or related areas;

- Competitive Package of salary and benefits- Professional and international working environment.
- Care about future career advancements

Cập nhật gần nhất lúc: 2022-03-21 22:33:03