Global IT Operation Support (German Language)

- Support for new feature release, ho- t- fix
- Contribute to problem investigation, change management
- To the holder of this position other tasks and activities related to the current job can be assigned by line- manager
- Working on Oracle PL/SQL
- Maintain and manage the application servers
- Support End- User via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI

- Bachelor degree in IT/ Computer Science or relevant background
- Have German language intermediate level or above
- Strong knowledge of SQL, PL/SQL
- Knowledge in Service Management Tool (Redemy , Service Now, ServiceDesk Plus)
- Knowledge in Project and Process Management will be an advantage
- To be trained in process know how (Incident, Problem, Change Management)
- ITIL foundation Certificate is a plus
- Flexible and able to support in CET time zone if required (1:00PM - 10:00PM)
- Have ability to work under pressure during peak periods and respecting the deadlines
- Have teamwork spirit, pro-active to support, share workload, document/share the knowledge, open mindset and continuous improvement.
- Strong communication, interpersonal and intercultural skills

13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16++ days of paid leave per year

Cập nhật gần nhất lúc: 2023-06-02 11:10:07