Responsibilities
- Operation supervision, ensure staff comply with company regulations, procedures, and CAAV’s regulations
- Conduct ground operation included: passenger service, baggage, cargo & ramp services at the airports.
- Ensure quality of ground service to be met as a requirement, punctual, and efficient for VJ’s flights according to daily flight schedule. - Maintain good relationship with airport authorities to ensure the quality of providing services
- Participate in building up a standardized system to maximize safety measures for VJ’s flight
Accountabilities:
Passenger services
Monitoring open flights and handling last-minute passengers.
- Handle all incurred issues at the check-in counter, boarding gate
- Timely update, distribute new procedure of ticketing, baggage, and add-on services to all handling teams at the airport.
- Ensure company image must be displayed properly according to company regulation (FIDS, queuing poles…)
- Monitor the attitude/uniform/grooming/service manners of ground staff at check-in counter/boarding gate.
- Responsible for conducting, supervising providing services which are related to passenger services, baggage service operations of departure/arrival VJ’s flights.
- Coordinate with the relevant departments to serve VIP/CIP/Skyboss passengers or specific products.
Ramp services
- Monitor overall ramp & cargo operations for the station.
- Supervise opening/closing time of check-in counter/boarding gate according to SLA and SOP
- Supervise and ensure staff must comply with safety regulations during operation on-ramp.
- Coordinate with related departments on solving the abnormal issues of cargo & ramp service.
- To ensure ongoing cost-effectiveness of ramp & cargo operation for the respective stations.
Headset communication task
- Establish headset communication with the pilot, when the process is done, a good-bye performance shall be performed.
- Connect headset with aircraft, communicate with captain via inter-phone.
- Ensure the report system is always completed for safety/security-related occurrences and issues.
- Observe and notice abnormalities of aircraft and report timely to captain on duty
Other tasks
- Responsible for building up professional working environment, enhance teamwork & personal responsibilities.
- Maintain a good relationship with a colleague
- Execute other tasks as assigned by the upper-level manager
- Strictly comply & follow up the policies, procedures of safety & security as well as the passenger.
- Strictly comply with passenger information protection
- Maintaining & preserving the company’s equipment.
- Organize to collect customers’ comments about service quality, cooperate with other concerning units to analyze this information.
- Comply with policies, regulations of the company.
- Participate in a training course if requested
- To decide and find a solution in the event of problems with regards to ramp & cargo operations/discrepancies.
