Go Duty Officer/ Nhân Viên Giám Sát Dịch Vụ Mặt Đất

VIETJET AIR (MỚI)
Mức lương
thương lượng
Địa điểm làm việc
Kiên Giang
Kinh nghiệm yêu cầu
Cập nhật
Chi tiết tin tuyển dụng

Mô tả công việc

Responsibilities
- Ensure quality of ground service to be met as a requirement, punctual, and efficient for VJ’s flights according to daily flight schedule. - Maintain good relationship with airport authorities to ensure the quality of providing services
- Conduct ground operation included: passenger service, baggage, cargo & ramp services at the airports.
- Participate in building up a standardized system to maximize safety measures for VJ’s flight
- Operation supervision, ensure staff comply with company regulations, procedures, and CAAV’s regulations
Accountabilities:
Passenger services
Monitoring open flights and handling last-minute passengers.
- Coordinate with the relevant departments to serve VIP/CIP/Skyboss passengers or specific products.
- Ensure company image must be displayed properly according to company regulation (FIDS, queuing poles…)
- Handle all incurred issues at the check-in counter, boarding gate
- Monitor the attitude/uniform/grooming/service manners of ground staff at check-in counter/boarding gate.
- Timely update, distribute new procedure of ticketing, baggage, and add-on services to all handling teams at the airport.
- Responsible for conducting, supervising providing services which are related to passenger services, baggage service operations of departure/arrival VJ’s flights.
Ramp services
- Supervise opening/closing time of check-in counter/boarding gate according to SLA and SOP
- To ensure ongoing cost-effectiveness of ramp & cargo operation for the respective stations.
- Coordinate with related departments on solving the abnormal issues of cargo & ramp service.
- Monitor overall ramp & cargo operations for the station.
- Supervise and ensure staff must comply with safety regulations during operation on-ramp.
Headset communication task
- Ensure the report system is always completed for safety/security-related occurrences and issues.
- Establish headset communication with the pilot, when the process is done, a good-bye performance shall be performed.
- Observe and notice abnormalities of aircraft and report timely to captain on duty
- Connect headset with aircraft, communicate with captain via inter-phone.
Other tasks
- Responsible for building up professional working environment, enhance teamwork & personal responsibilities.
- Participate in a training course if requested
- Maintain a good relationship with a colleague
- Maintaining & preserving the company’s equipment.
- Strictly comply with passenger information protection
- Execute other tasks as assigned by the upper-level manager
- To decide and find a solution in the event of problems with regards to ramp & cargo operations/discrepancies.
- Organize to collect customers’ comments about service quality, cooperate with other concerning units to analyze this information.
- Comply with policies, regulations of the company.
- Strictly comply & follow up the policies, procedures of safety & security as well as the passenger.

Yêu cầu công việc

- Male: 1m68 or above/Female, 1m60 or above good looking appearance; priority for male
- Graduate from College or above; priority for a candidate has aviation experience, ramp services.
- English: TOEIC 500 (or equivalent certificate) or college graduation/graduated from English major; Priority for a candidate can speak other languages (Japanese, Korean, Chinese…)
Extensive knowledge of Microsoft office, e.g., Excel, PowerPoint.
- Good health, be able to work under pressure.
- Gracious attitude when communicating with customers as well as colleagues. Issues solving skills.
- Good communication, speak fluently
- Careful, honest, responsible, teamwork.
- Willing to work by shift

Quyền lợi

Competitive compensation package with KPIs bonus every 6 months equivalent to 1-3x of month salary

Aviation standard training opportunities

Many business trip opportunities, with additional 10 FOC return Airline Tickets for Family & Friend

Cập nhật gần nhất lúc: 2022-10-27 22:32:04

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Mọi người thường tìm kiếm thêm từ khoá

Quy mô: 500 - 1000
Trụ sở: Hà Nội Tp Hồ Chí Minh

Thông tin chung

Ngành nghề
Dịch vụ khách hàng, Hàng không/Du lịch, Nhà hàng/Khách sạn
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
Đang cập nhật
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
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Giới tính
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Hạn nộp hồ sơ
18/11/2022
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