Guest Experience Officer ( Nhân Viên Chăm Sóc Khách Hàng)

Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems.
Manager if he/she unable to assist.
Provide feedback from Guests to Guest Experience Manager & Front Office Manager for action.
Welcome guest at Cable Car station and assist guest to check in.
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service (assist for transportation, check for feedback, greet VIP guests at cable car on departure).
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times.
Knowledgeable of all special promotion procedures, for programs such as; Frequent Flyers Programs, and also Accor Loyalty programs.
Assist GSA to introduce information to guest (hotel information, cable car service….) at busy time.
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation for VIP Guests.
Plan and co-ordinate the provision of friendly, efficient services to VIP guests when they come to Hotel (Station 5 and Hotel de Paris)
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty.
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
Escort Gold, Platinum and VVIP from BNC (if requested) from Station 5 to hotel for a full welcome impression to guests.

1 năm kinh nghiệm trong lĩnh vực liên quan
1 years related experience or an equivalent combination of education and experience.

Competitive salary offerred / Mức lương cạnh tranh.
- Free shuttle from Da Nang city / Xe đưa đón từ trung tâm TP Đà Nẵng.
- Opportunity to access variety of training programs conducted by the Hotel & Group / Cơ hội tiếp cận đa dạng các chương trình đào tạo do Khách sạn & Tập đoàn tiến hành.
- Professional working environment / Môi trường làm việc chuyên nghiệp.

Cập nhật gần nhất lúc: 2022-09-28 07:32:04