Guest Relation Officer (Fluent In Korean And English)

• To manage, supervise and coordinate the daily operation of the front desk and ensure that all reception and cashiering procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Coordinate the services and special facilities provided to extended-stay Guests
• Ensure that all Guest complaints are handled promptly and completely
• To assist in the translation/interpretation in guest’s situation where proficiency of the Korean language is required.
• Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly
• Offer current knowledge on all hotel products, services, policies, and emergency procedures
• Dealing with requests, queries and questions in a fast and prompt manner
• Meet and greet VIP Guests and major corporate clients upon arrival. Responsibilities will include dealing with all VIP & Regular Guests to the hotel.
• Be visible in the hotel lobby and other public areas, particularly during busy times. Main duties include the greeting and escorting of all guests patronizing our hotel, especially guests of Russian nationality.
• To anticipate guests’ needs and requests ensuring that their stay at the hotel is a memorable and magical one.

Yêu cầu công việc

• Strong attention to detail
• Good interpersonal skills
• English Speaking
• Excellent listening skills
• Conversant in the Korean language - both verbal and written, with ability to translate into English

• Dynamic and sociable working environment.
• Having chances to get attractive company bonus every month/year
• Salary and position is reviewed 1 time a year
• Company trip once a year + Joining party
• Bonus by individual ability and company’s performance.
• Social insurance, health insurance, unemployment insurance and other benefits

Cập nhật gần nhất lúc: 2021-06-14 09:22:02