Guest Relation Officer

Explain amenities of accommodations, such as computer room, exercise areas, swimming pools and restaurants or outlets.
Complete or oversee check-in and check-out of guests.
Welcome guests to resort, hotel or cruise liner.
Promote discounts and packages with affiliated attractions, such as golf courses, restaurants, shows.
Ask guests upon check-out for comments and suggestions regarding their stay, the hotel, and improvement
Assist staff with accommodating and respecting cultural sensibilities of guests.
Inform front desk or housekeeping leaders of special requirements of and requests for guests.
Plan, schedule and coordinate activities for guests.
Help front desk and other staff with language translations of guests.
Respond to guests requests for service and assistance as needed.

Computer literacy
Familiarity with hospitality industry standards
Excellent organizational and time-management skills
Outstanding communication abilities
A customer-oriented and professional attitude
An outgoing personality
Proficiency in English; knowledge of additional languages is a plus
Proven experience as a Guest Relations Officer
Diploma or BSc/BA in Hospitality Management is preferred

- Có nhiều cơ hội giao tiếp với người nước ngoai
- Mức lương cạnh tranh
- Hỗ trợ ăn giữa ca, hỗ trợ nhà ở (đối với nhân viên ngoại tỉnh)
- Lương cơ bản + thưởng service charge
- Thưởng lương tháng 13
- Và các chế độ phúc lợi khác theo quy định của công ty
- Thưởng theo hiệu quả công việc
- Làm việc trong môi trường năng động, chuyên nghiệp

Cập nhật gần nhất lúc: 2021-04-29 23:08:02