Guest Service Agent / Nhân Viên Lễ Tân

Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
To answer all telephone calls promptly and politely using an appropriate greeting.
Record guest comments or complaints, referring customers to managers as necessary. Review accounts and charges with guests during the check out process.
To follow established procedures for room changes, no shows, extension of stays and early/late departures.
To advise guest of relevant information about their stay including package inclusions and restrictions. To respond to guest queries courteously.
To ensure all computer data input is accurate and to maintain guest history files ensuring all information is accurate and up to date.
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers.
To establish rapport with guests by promptly responding to their needs and expectations in an appropriate manner.
Contact housekeeping or maintenance staff when guests report problems.
To prepare for guest arrivals by checking guest history to identify guest details. To allocate rooms in accordance with guest requirements and special requests.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
To be fully conversant with the city and it&039;s attractions and inform guests of places of interest. To keep up to date with hotel promotions and special events.
To check the guest departure list for accuracy prior to guests checking out. To source relevant information from other departments to ensure the accounts are up to date.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

Yêu cầu công việc

Graduated with a bachelor’s degree in Hospitality major.
Solid organisational skills - eye for detail coupled with a strong ability to proactively identify priorities and manage multiple tasks.
Knowledge of Hotel PMS (Opera/ Protel/ Smile…) and basic skills of Microsoft Office.
Have a good physical and ability to solve problems quickly.
Problem solving skill, good interpersonal skill.
Oral proficiency in English language and excellent reading, writing skills.
At least 1 year experience at the same position in luxury hotels.
Strong dealing, recommendation skills.

Salary and Allowances

Support to relocation allowance by ranks.
Full Salary & monthly Service Charge in probation period.
Meal allowance in probationary period.
Home Visit allowance

Benefits

Uniforms are provided according to Hotel standards.
Support shuttle bus to Hotel.
Support for 2 meals during the work shift.
Supported housing staff with full amenities and entertainment area.
International working environment, join courses of Hotel Standard

Insurance policy

Insurance according to the provisions of Labour law
7 accident insurance

Cập nhật gần nhất lúc: 2021-09-22 09:24:03