Guest Service Associate - Front Desk / Nhân Viên Lễ Tân

KEY RESPONSIBILITIES
Essential duties and responsibilities – (Key activities)
Job Summary
• Is well-versed with group arrival and departure pattern and requirements. Works closely with the Team Leader in ensuring a smooth operation.
• Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms.
• Should assist and help when groups, incentive bookings, VIPs special guests or banquet guests arrive. Must ensure all facilities are ready, to check on details of the arrangements and liaise with Duty Manager, and Front Office Manager to meet guests if necessary.
• Handle money exchange and cash deposit.
• Handle check-in and check-out. Ensure the ID or Passport of each arrival guest was scan into the system and transferred to Opera System.
• Assign room for arrival of F.I.T and group.
• Ensures that room rates, which have been updated by reservations, are followed.
• Effectively handle all ‘walk out” guests during the overbooking and updates the Front Office Manager on guest feedback.

Social Skills

Mature, people person and good motivator; is a vibrant explorer and curious by nature.
Excellent interpersonal skills, eagerly connect with everything and everyone

Language Skills

Good communication skill in English verbal, listening and writing

- Attractive and competitive salary
Lương hấp dẫn và cạnh tranh
- Accomodation/Meals: Sun Home with full amenities according to 3-star hotel standards and 3 meals/day
Chỗ ở/Bữa ăn: Sun Home với đầy đủ tiện nghi theo tiêu chuẩn 3 sao và 3 bữa 1 ngày
- Transportation for receiving work/home leaves with regard to level of employees and distance from home to resort
Hỗ trợ chi phí di chuyển để nhận công việc/về nhà tùy theo cấp độ nhân sự và khoảng cách giữa nhà và resort
- The benefits only at Sun Group: Suncare Insurance, entertainment mode for yourself and your family in the Sun Group’s entertainment system in country (Hon Thom/ Ba Na/ Fansipan cable car/ Sun World Da Nang Wonder...)
Quyền lợi chỉ có ở Sun Group: Bảo hiểm Suncare, tận hưởng và thư giãn cùng với gia đình tại các hệ thống giải trí trong nước (Hòn Thơm/ Bà Nà/ Cáp treo Fansipan/ Sun World Da Nang Wonder...)
- Social Insurance as per Vietnamese Law
Được tham gia đầy đủ các loại bảo hiểm theo luật Việt Nam
- Holiday/ New Year bonus. 13th month salary
Thưởng nghỉ lễ/năm mới. Tháng lương thứ 13
- Other benefits of Sun Group
Các quyền lợi khác của SunGroup

Cập nhật gần nhất lúc: 2022-06-10 13:22:04