[Hà Nội] Trợ Lý Quản Lý Vận Hành Câu Lạc Bộ Thể Thao/ Assistant Operations Manager

1. Customer services
- Building good relationship with members/guests
- Ensure members' needs are met and resolve all problems related in a timely manner
- Greeting, meeting members and guests
- Control and update total of the active members, new members joining club and daily check-in number
2. Support Club Manager
- Monitor all aspects of Club’s daily activities including reports, staffing concerns or member’ request/ feedbacks to CM
- Handle admin issues
- Conduct employee evaluations if any
- Support Club Manager to work with local officers and inspection team
- Actively audit club daily base on MOD checklist and follow up with Maintenance to make sure all the facilities in order to serve members
3. Foster team work
- Need to stay abreast of all targets set in sales for Membership & Personal Training so to keep up to date with Sales Manager and above all can receive real time reports on how the club is performing, for the purpose of driving Club sales and achieving company’s sales goals.
- Work closely with HODs to help improve customer services to meet expectation
- Develop the team approach to management. Maintain regular contact with the Club Manager and provide assistance with large projects that may arise
- Attend all company meetings and share applicable information with the management staff
4. Training
- Train and develop all staff in all facets of their job
- Abide, check and implement all company’s policies and procedures
- Communicate ongoing with the Club Manager, maintaining an open line of communication on all aspects of club operations
- Always ready to work under assignment from CM or DOM/COO in needed
- Always put customer service is on top of priority
- Support to maximize revenue for the club
- Lead, train and motivate staffs
- Create team spirit between all key departments
- Support the Club Manager to bring the staff performance to the highest standard.
5. Other duties
- Plan/follow/execute MKT activities for club
- Administrative documents, external relations with government offices

At least 2-year experience in the equivalent position
College degree or higher preferably business, foreign language or hospitality industry
English is required
Microsoft office skill
Reporting skill
Communication skill
Time management and ability to handle multiple works
Good management skill
Handling complaints and solving problem skills
Honest, enthusiastic, creative and proactive