[HCM] Area Restaurant Manager

JOB OVERVIEW
Manage the people, processes, and operations of 3-5 restaurants in one area through driving excellence in day-to-day operations, trains, coaches, plans and sets goals to develop and support Restaurant Manager achieve their targets.
WHAT WE OFFER?
- Attractive Salary;
- 13rd salary & Anual KPI Bonus;
- PVI Healthcare;
- Parking allowance;
- Evaluate & increase salary once per year;
- Wow & Birthday party monthly;
- Company trip & team building;
WHAT YOU‘ll DO
1. Consistent Customer Satisfaction (40%)
- Role model of Omotenashi, especially when in a restaurant;
- Ensure a high level consistent service and food delivered to all restaurant’s customers;
- Understand how customers are viewing your restaurants through scheduled visits and detailed analysis of Pscore;
- Work with RMs to identify and develop strategies to address opportunities;
- Lead product and program rollouts with your RMs to ensure success;
- Knowledge and understanding of our competitors‘ activities to anticipate trends and update higher management team
2. Leadership and Operation (30%)
- Ensure that each restaurant consistently delivers assigned targets;
- Top-line orientation through operational focus, and correct operational procedures;
- Ensure the highest health and safety standard and compliance with company policies and procedures;
- Takes ownership, identifies, and determines Repairs & Maintenance issues and works with RM‘s to resolve issues;
- Contribute to maximizing P&L, cash management procedures, maintaining inventory, manage labor;
- Ensure marketing plan are implemented at store level and region-wide;
- Communicate effectively to each level of our organization to provide timely verbal and written feedback to protect and grow our business;
- Conducts effective and consistent visits using period and weekly calendars and provides verbal and written feedback documents
3. Coaching and Training (30%)
- Takes personal accountability in developing Restaurant management team to ensure proper training and development is received prior to promotion;
- Holds RMs accountable for being 100% staffed at all levels - Team Members, Shift Leader and Assistant Managers;
- Collaborates with all other leaders/managers to build know-how, share best practices and resources;
- Builds a culture of recognition by celebrating the successes of our teams;
- Involved in new employee orientation where required and monitoring training processes to ensure quality training