HCM - IT Helpdesk Shop

Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN, ETP software basic.

I. DETAILED JOB DESCRIPTION:

- Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN, ETP software basic.

- Answers incoming support requests regarding hardware, software, or network issues in a timely manner; creates a ticket and documents issue through full and timely resolution.

- Provides support to the company and contacts appropriate internal personnel or external vendors when further expertise is required.

- Notifies their leader of recurring issues providing suggested process improvements

- Escalates to the appropriate level of support and/or management when necessary

- Responds quickly and appropriately to issues that require training of the end-user

- Suggests process improvements to IT Support Supervisor in areas that could positively impact the business and the level of support

- May lift and transports PC’s, monitors, terminals and printers for deployment as well as repair

- Collaborates with team members and communicates relevant information to direct leader.

- A minimum of 1 years of relevant experience

- CCNA, MCSA … preferred

- Good communication skill & result-oriented.