[HCM] Sales Operations Manager in Fashion Retail

Founded 1972 with a vision to create a different kind of company built around ethics, compassion and a deep understanding of the customer. ALDO is a global footwear, handbags, and accessories brand selling fashion-forward styles and the newest trends that could compliment any wardrobe from business attire, dressy casual to evening outings. Discover our wide selection of the hottest women ankle boots, high heels, formal and casual lace-up shoes for men, to formal loafers that would suit your individual style and help bring out your unique look.
PASSION FOR FASHION!
We are hiring a talented Sales & Operations Manager who manage the operation of the brand in Vietnam, support strategic decisions, implement sales and marketing activities to ensure planned revenues are achieved whilst working within budgeted costs.
1. EXCEED SALES AND PROFITABILITY TARGETS
- Overall responsibility for sales, profit, stock loss, expenses & wages
- Plan the annual budget per store in conjunction with the General Manager
- Work effectively with internal support departments (Marketing, Merchandise, and Business Development) to develop effective sales strategies
2. INSPIRE AND DEVELOP THE TEAM
- Lead inspire the team to deliver process efficiencies
- Responsible for developing the best talent with skills to complete the operational job roles
- Set goals, support personal development plans opportunities linked to performance
- Manage the operational training of store processing
- Recognize achievements across all level of employees
- Manage teams adherence to the brand dress grooming standards
- Provide effective leadership to your store operations team / Area Manager
3. CUSTOMER SERVICE
- Support the consistent communication
- Oversee the implementation of customer service standards in all stores, and ensure customer satisfaction and efficient handling of complaints.
- Conduct regular store visits to review operational standards and monitor quality of customer service.
- Observe the standards and provide feedback to Operation executive and Store managers to take appropriate action at store level.

- Able to communicate with people of all levels with good flexibility and initiatives
- Good Grooming, energetic, mature and attentive to details
- Previous experience of managing a Brand including merchandise, Store Operations & Principle relationships is essential
- Proven ability to manage a retail budget, sales versus targets and high achievement of results against forecasts
- Strong people management, training, recruitment and performance management skills
- Multi-site or Area Management experience in overseeing multiple store locations is essential
- Excellent communication and presentation skills
- Excellent in customer service skills
- Be able to travel domestically and overseas for training and other tasks required.