HCM - Senior IT Network & Security

I. JOB BRIEF:

Builds, develop and maintain functional and secure networks. Mentor a team of engineers to troubleshoot and optimize our networks for our users.

II. JOB RELATION:

1. Direct superior: IT Services Delivery Manager

2. Major internal communication: MAISON Employees

3. Major external communications: Hitachi, SAP, VMWare, HP, LPC, FPT,CMC …

III. DETAILED JOB DESCRIPTION:

Maintains and upgrades existing environment to ensure a secure, dependable technology infrastructure. Demonstrated knowledge and understanding of the Cisco, HP, Sophos… technology, and incident response program development.

IV. REQUIREMENTS OF THE ROLE:

- Manage and maintain network and vendor to maximize network speed and availability.

- Maintain performing network monitoring and analysis, and performance tuning; troubleshooting performance problems.

- Manage information protection and the cybersecurity program.

- Establishes and maintains operational policies & procedure of IT.

- Designs and executes technology standards for network and security of the company.

- Ensures all critical systems operate efficiently, safely and in accordance with Service Level Agreement (SLA) and industry best practices

- Ensures operating within an ITIL framework across the key disciplines of Incident, Problem and Change.

- Set goals and objectives for members to meet the objective of whole ITSM particularly and of department objective generally.

- Fosters a positive and productive work environment by creating a high performing team.

- Minimum seven (7) years of progressive IT Infrastructure network, security experience

- Proven experience with the planning, development, evaluation, coordination and management of the Information Technology Infrastructure for a large organization

- Recent experience managing WAN, VPN, LAN, SOPHOS, Firewall, Switch, Router, …

- CCNA, CCNP certification(s), … preferred

- Strong understand the service management principles – ITIL, SLA, Service Catalogue

- Very good on basic operational SOP – Incident Management, Change Management, Release Management, Problem Management, Helpdesk, Client Support Structure …

- Have technique and practice for client enquiries, troubleshooting and problem resolution and prioritization.

- Have mindset of customer oriented.

- Good communication skill & result-oriented

- Have a good supervisory skill.