[HCM - SHELL Quận 1] TECHNICAL SALES EXECUTIVE - MARINE BUSINESS-

Technical accountabilities (40%):
- Work closely with Country Sales Manager to provide appropriate technical support to
maintain and gain business in line with the business’ strategy.
- Provide front line technical advice to customers, distributors, on product specifications
and applications, product equivalents, OEM recommendations.
- Provide diagnosis and trouble-shooting for basic technical issues. Refer complex
technical issues to the Regional Technical Sales Engineer for resolution while remain
the problem owner in ensuring issues are resolved satisfactorily.
- Manage the provision of lubricant testing services, including onboarding new
customers, handling samples, following-up on queries, etc.
- Support Regional Technical Sales Engineer in the provision of more complex technical
services.
- Develop technical knowledge and competencies for technical staffs of distributor
partners thru training and field-based coaching.
- Recommend to Regional Technical Sales Engineer on product and service portfolio.
Responsible for technical support in the preparation and implementation of
introductions/withdrawals, on the supply side and on the application side.

Sales accountabilities (60%)
- Ensure Distributor agree and achieve a stretched multi-yearly business plan.
- Ensure that Distributors recruit, develop, motivate and retain a sales force and supply
chain team that delivers sustainable performance.
- Ensure that Distributors maintain strong customer pipeline for growth
- Provide sales support by visiting Distributors’ key accounts and by engaging all
support functions (supply chain, customer service, credit) in Shell that could help
deliver the customer promise.
- Conduct monthly operational reviews with the Distributor to ensure compliance.
Collect and resolve feedback on Shell’s performance from Distributors.
- Effectively implement Shell sales management process and tools.
- Strictly comply with Shell business and HSSE principles and policy

- Bachelor’s degree in Mechanical, Chemical Engineering or comparable technical background
- 2 to 3 years experience in an engineering environment; marine engineering,fuels and lubricants application is beneficial

- Fluency in English
- Strong customer focus attitude and experience in sales and customer handling
- Enthusiastic and passionate about growing the business on an end to end basis
- Ability to work under own initiative, to self-manage work priorities
- Demonstrates strong interpersonal and communication (written/verbal) skills
- Spoken and written Vietnamese language capability is a must