Head of Customers - Edumall Thailand

Collaborate with the growth team to improve marketing effectiveness based on data and Customer insight.
Resolve all customer issues and complaints in a timely manner.
Provide leadership and guidance to Telesales, Payment and our Customer Service Teams.
Build, share and maintain Reports
Build and execute the strategy for your area of responsibility.
Collaborate with the Product and Technology team to improve our customers&039; experience throughout their journey with us.
Establish and lead the Customer Success team to ensure our Customers are satisfied and help increase CLTV.
Be a representative for the company when interacting with students and customers.

Proficient of MS Office, hereunder Word, Excel, PowerPoint etc.
Experienced using analytics tools such as Tableau or PowerBI is a plus.
Relevant background and experience in Sales, Customer Success or Customer Service fields.
Result-oriented, keen to take on new challenges.
Excellent communication skills, able to communicate fluently verbally and written in Thai and English.
A high degree of Integrity and reliability
Proven experience and track record in leading and motivating employees.
Proficient in using Excel for complicated analysis and planning.

You will be joining Topica at the beginning of an exciting journey, and will be given a large degree of freedom in shaping and impacting your role. Furthermore, we offer an attractive remuneration package, matching our requirements and expectations.
If you have any questions, please feel free to reach out to us via email:
. Please refer to “Head of customers, Edumall Thailand” in email subject

Cập nhật gần nhất lúc: 2021-05-31 08:35:04