Head of Technology Infrastructure

• Sets the vision, strategy and leadership for the IT infrastructure delivery and shared services organization for Zalopay
• Oversees the development and maintenance of disaster recovery plans
• Ensures the team’s strategy enables successful execution of operations and service delivery, infrastructure software and platform engineering, infrastructure development engineering and automation.
• Ensures teams’ strategies enables tools/automation development and deployment, service integration, IT Service management processes development and execution, and performance automation and operational analytics
• Accountable for ensuring that infrastructure meets the demands of the business, orchestrating delivery across a number of Service Providers
• Oversees a standard set of service delivery tools and processes that will provide the right level of governance for all IT teams, and that will result in client satisfaction
• Oversees the service provider(s) performance of the services agreed to by the master services agreement for consistency, with both the spirit and the letter of the agreement
• Accountable for ensuring that early warning is provided to the appropriate leaders across the IT team regarding degraded or missed service level
• Ensures timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues

• 8+ years of infrastructure leadership experience with a minimum of five (5) years at a management level
• 5+ years recent experience in current and emerging Information Technology such as:
• Service Management (ITSM) frameworks for computing environments which are required to deliver an IT system or software application in a managed serviced environment
• Quality assurance, risk management, and security considerations and their impact on overall technology environment
• Networks, hardware, operating systems, cloud, and enabling technologies such as middleware and databases
• Direct management of complex budgets
• Direct management of cross-functional, sourced, or matrixed teams. Current organization is comprised of ~30 FTEs and a number of service provider partners.
• Proven knowledge of ITIL v3 Framework
• Demonstrated success leading large-scale initiatives/transformations
• Proven executive experience in strategic planning and budgeting within one or more business groups with a Dev Ops and IT Service Management focus
• Strong understanding of SDLC, Agile
• Strong process management, negotiating, influencing and problem resolution skills
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience in business systems and process planning
• Experience in a Product Model
• Knowledge of business environment, service requirements and it will be a plus if understanding Fintech business/product
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action

Cập nhật gần nhất lúc: 2021-03-16 08:30:02