Report to: Process & Control Improvement Manager
The P&CI Specialist supports and advise the P&CI Manager, Local Management and Functions in monitoring and process improvement in which supporting process owners to design, implement and monitor their processes and controls as well as managing Fraud and Risk to ensure efficiency of internal control environment. P&CI is a trusted partner for Local Management and Functions in achieving business objectives, driving and implementing improvements in the organisation’s processes and strengthening the internal control environment. The P&CI function is the custodian of the HEINEKEN Internal Control Framework and the HEINEKEN Continuous Process Improvement (CPI) Framework in the OpCo.
The core activities of the P&CI Specialist are to support and advice the P&CI Manager, Local Management and Functions in the following areas: 1) Controls Monitoring, 2) Process & Control Management and 3) Continuous Process Improvement (CPI). These activities are driving the continuous improvement, monitoring/testing, design and implementation of processes and controls.
Additional areas include: 4) Risk Management, 5) Compliance, 6) Fraud Management and 7) Assurance.
The P&CI Specialist assists the P&CI Manager coordinating the Lines of Defence activities (including Global Audit and External Audit).
1. Control Monitoring: To monitor and test control effectiveness and drive the implementation of remediating actions.
- Ensures as part of the P&CI function that the effectiveness of controls is monitored and/or frequently tested.
- Putting appropriate actions in place (agreed with Management). Tracks and monitors the progress of remediating activities.
2. Process & Control Management: Working closely with the P&CI manager to ensure business processes and controls are appropriately designed, constructed, implemented and maintained.
- Drives jointly with Local Management the design and documentation of business processes and controls, applying the global process design and management methodology and HEINEKEN Enterprise Process Model (HEPM).
- Assesses the embedment of controls in the design of processes, including Process Performance Indicator (PPI) and Key Performance Indicators (KPI) defined by the Business.
- Identifies and reports any process activities that deviate from the global standard by Local Management to the P&CI Manager.
3. Continuous Process Improvement: To drive a process improvement culture, drive process and control improvement and assist in realising benefits.
- Support embedding a culture of continuous improvement, benchmarking and innovation in the company.
- Builds process improvement capabilities through training and people development (Using Lean/Six Sigma).
- Challenges existing processes to identify improvement opportunities using benchmarks and external best practices(Quantifies financial benefits and costs associated with improvement ideas)
- Assists in implementing process improvements and inform Local Management about the progress on a regular basis.
4. Risk Management: To contribute to the process of Risk Identification, Assessment and Response and monitor existing and emerging risks.
- Drives the implementation of a comprehensive Risk Management (RM) framework.
- Identifies relevant risks for the business. Analyses, measures and evaluates risks.
- Conducts Risk Assessment through running risk workshops with the Business, monitors that relevant risk templates, this also includes new and emerging risks.
- Develops specific action plans to mitigate, accept or transfer risk and monitors progress on an ongoing basis.
5. Fraud Management: To improve fraud prevention and detection and support fraud investigation when required.
- Raises fraud awareness through promoting the ‘Speak-up’ procedures.
- Drives fraud prevention and detection through identifying fraud risks and addressing them through strong process and control design and testing.
- Discusses and supports incident assessment, following the Anti-Fraud procedure (P&CI may be requested on an exceptional basis to investigate specific fraud incidents that are related to business process controls).
- Supports P&CI Manager and Local Management in the Fraud Risk Assessment (FRA).
- Assists the P&CI Manager to facilitate fraud risk workshops.
6. Compliance: To help assuring that processes and controls are designed, implemented and operating in line with the relevant policies, procedures and HEINEKEN Rules.
- P&CI is informed about policy changes and assesses the impact on existing control frameworks. Provides advice, support and challenge during the implementation of policies (global & local).
- Registers, tracks and logs policies & procedures. This includes the review and challenge of the self-assessment activities.
- If requested, provides advice, support and challenge to the design of policies (global & local).
7. Assurance Activities: To support Global and External Audit to efficiently plan and execute audits and to drive closure of audit findings.
- Works with Global Audit to ensure a consistent and efficient audit plan is adopted.
- Supports the audit through providing information or specialist input where required (Local P&CI team members may perform controls testing or other audit activities on behalf of Global Audit when agreed with OpCo FD/FM).
- Helps defining and executes remediation plans (in agreement with Management). Tracks and monitors the progress of remediating activities.
8. People and Personal Development
- Ensures effective Performance Management through the creation of a Personal Development Plan: working on the development targets formulated in the Personal Development Plan throughout the year to improve competencies and skills.
- Regularly reviews and aligns relationships with other Lines of Defense.
- Identifies requirement and builds key knowledge in line with functional competencies.
