[Highlands Coffee] - Senior Service Trainer

- Conduct Server Leader and Store Manager training programs.
- Evaluate trainees after training courses.
- Conduct Orientation & Basic Service training to Newcomers.
- Training administrative tasks:
+Summary and analyze a database of all training activities (class info, training budget…).
+Be responsible for all admin tasks related to each training cource.
+Contact and utilize outside vendors and resources for outsorcing courses, others requierments.
- Design, implement and develop Service Excellence programs.
- Enhance the impact of training course on staff performance and customer satisfaction:
+Lead other special projects in improving service performance in stores.
+Liaise with Operations to provide the support and encouragement instore-training activites, on-the-job coaching…
- Assist Training Manager in developing, conducting Soft skills training other training activities.

Yêu cầu công việc

- Positively influences Server Leaders & store service teams.
- Education/ Training Qualifications. Certificates in Hospitality/ Services is a plus.
- 2-5 years of experiences in Training/ Customer Service.
- Education: Minimum College degree.
- Instructional proficiency with sound communication skills.
- English proficiency and good presentation skills.

- Dynamic and sociable working environment.
- Company trip once a year + Joining party
- Bonus by individual ability and company’s performance.
- Salary and position is reviewed 1 time a year
- Social insurance, health insurance, unemployment insurance and other benefits
- Having chances to get attractive company bonus every month/year

Cập nhật gần nhất lúc: 2021-12-06 15:04:02